Thank you for shopping at Khatir Shohor. We take pride in the quality of our products and want you to be completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help.
1. Eligibility for Returns and Refunds Due to the nature of our products (premium dry and liquid food items), we follow strict hygiene and safety standards. You are eligible for a return, replacement, or refund only under the following conditions:
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You received a damaged or defective product.
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The product’s induction foil seal or vacuum packaging was already broken or leaking at the time of delivery.
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You received the wrong item.
2. Non-Returnable Items For health and safety reasons, we cannot accept returns or issue refunds if:
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The customer has opened, broken the seal, or tampered with the vacuum packaging after receiving the product intact.
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The product is returned simply because of a change of mind after the delivery is completed.
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The claim is made after the designated reporting timeframe has passed.
3. How to Request a Return or Refund If you face any issues with your order that meet the eligibility criteria, please follow these steps:
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Report the Issue: Contact our customer support team within 24 hours of receiving your delivery.
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Provide Proof: Please share your Order ID, a clear picture of the shipping label, and a short unboxing video or clear photos showing the damaged product or broken seal.
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Review: Our team will investigate the issue and notify you of the approval or rejection of your refund or replacement request.
4. Refund Process If your refund is approved, it will be processed promptly. The amount will be credited back to your original method of payment (or via Mobile Banking like bKash/Nagad) within 5 to 7 business days.
5. Contact Us If you have any further questions regarding our return and refund process, please reach out to us:
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Email: contact@khatirshohor.com
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Facebook Page: www,facebook.com/khatirshohor/
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Phone: 01613217755